FREQUENTLY ASKED QUESTIONS

How to order? 

You can order easily using our online platform. When you find a product you need, you can add it to cart, signup (we suggest signing up for smoother checkout in future) and go through the ordering process. You will receive your order summary via email or text message. Please check your Spam and Promotions folder as well for the confirmation email. You can easily order next time by logging into your account. 

 

What is Chikankari?

Chikankari is a traditional embroidery style from Lucknow, India, characterized by delicate and intricate hand-embroidered patterns on fabric.

 

Are your garments authentic Chikankari?

Yes, all our garments are authentic Chikankari creations, meticulously handcrafted by skilled artisans in Lucknow, preserving centuries-old craftsmanship.

How do I care for my Chikankari garments?

To ensure the longevity of your Chikankari garments, we recommend gentle hand washing with mild detergent and avoiding harsh chemicals or direct sunlight. Dry cleaning is also a safe option for delicate pieces.

What is your return policy?

We have a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within [number] days for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.

Are your garments ethically sourced and produced?

Yes, we are committed to ethical sourcing and production practices. Our Chikankari garments are crafted using high-quality materials sourced responsibly, and we ensure fair wages and working conditions for our artisans.

How can I determine my size?

We provide detailed size charts for each garment to help you find the perfect fit. You can refer to these charts located on the product pages, and if you need further assistance, feel free to reach out to our customer support team.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and anticipate its arrival.

How can I contact customer support?

Our customer support team is readily available to assist you with any inquiries or concerns. You can reach us via email at customercare@awadhkari.com or through the live chat on our website. We aim to respond to all inquiries promptly.